Aboitiz had spent years looking for a single mapping platform that could be used by the entire company from C level down to design technicians. Missing the mapping component, they lacked visibility into both operations and delivery of service. For example, their customer service personnel did not have insight into the location of either planned or unplanned outages; provisioning of services was a five day process to track down information; and there was no easy way to communicate the spatial location of field assets to business users.

Navagis GeoSmart brought operational efficiency and process improvement to various aspects of Aboitiz’ mission: log and monitor outages, evaluate customers as they subscribe to services, plan and execute maintenance work, measure downtime and system losses, interface with external tools to analyze system load, and detect pilferages. The design process for adding, replacing and maintaining assets in the distribution network has seen improvement in both resolution time and quality while cutting cost. The average time it takes for design has decreased from 24 man-hours to 1 man-hour. Quality assurance processes for design are now completed on the map streamlining the process and allowing error detection before personnel incur costs by going into the field. Data integrity is now easily improved and maintained by visualizing and correcting errors and inconsistencies on the map.

Customer interaction and analysis has also improved. Outage and customer information is visualized and communicated simultaneously to Aboitiz’ customer care staff in real time. Payment and application patterns are now spatially analyzed for planning location of collection centers and network expansion respectively. Customer utilization algorithms are analyzed to detect pilferages and prevent fraud saving cost.